Shipping Policy

Domestic Shipping (United States):

Standard shipping rates apply.
We primarily use USPS and DHL for domestic shipping, but we reserve the right to use other carriers at our discretion.


International Shipping:

We offer international shipping to selected countries. Please see the list of available countries during checkout.
International shipping rates vary based on destination and weight.
Customers are responsible for any applicable customs duties, taxes, or import fees. These charges are determined by your local customs authority and are not included in the product or shipping price.


Order Processing & Fulfillment:

Please allow 1-2 business days for your order to be processed and prepared for shipment.
We strive to ship orders as quickly as possible.
Subscription orders typically ship within 1-3 hours of processing (excluding weekends and holidays).


Order Changes & Cancellations:

You can request to cancel an order as long as it has not yet been processed for shipment.
To change or cancel an order, please contact our Customer Care team at Support@CasaOrigin.com as soon as possible.


Order Issues & Inquiries:

If you have questions about the status of your order, please contact us at Support@CasaOrigin.com with your order number.
For issues with your order (e.g., non-delivery, missing items), please allow up to 48 business hours for a resolution.


Important Notes:

We are not responsible for incorrect addresses entered at checkout. Please double-check your shipping information before placing your order.
Shipping charges are non-refundable.



We appreciate your understanding and look forward to serving you!