Our Commitment to Your Satisfaction
At CasaOrigin, we want you to be completely satisfied with your purchase. If our Mason Jar Vacuum Sealer Kit does not meet your expectations, we are here to help.
30-Day Money-Back Guarantee
If you are not fully satisfied with your Mason Jar Vacuum Sealer Kit, you can return it within 30 days of the original purchase date for a refund or store credit.
To be eligible for a return, the item must be:
Lightly used and in good condition – The product should be free of significant damage and include all original parts.
Purchased directly from CasaOrigin – This policy applies only to orders from our official website.
How to Initiate a Return
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Contact Us: Email our Customer Care team at Support@CasaOrigin.com within 30 days of your purchase. Provide your order number and reason for the return.
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Return Shipping: We will provide a prepaid return label. Securely package the product and affix the label.
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Refund Processing: After receiving and inspecting your return, we will process your refund within 5-7 business days. The refund will be credited to the original payment method or issued as store credit.
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately with photos of the item and packaging. We will arrange for a replacement at no cost to you.
Exchanges & Warranty
Exchanges: We do not offer direct exchanges. If you want a different product, please return your order for a refund and place a new order.
Warranty: Our Mason Jar Vacuum Sealer Kit comes with a 60-day limited warranty for defects in materials or workmanship. If your product stops working due to a defect, please contact us.
Important Notes
Original shipping costs are non-refundable.
If you return your item without using our prepaid return label, you are responsible for the return shipping costs.
If you have any questions, please contact Support@CasaOrigin.com. We are happy to assist you!
