FAQ

Our face towels are made from 100% pure,responsibly sourced cotton. They are hypoallergenic, free of harsh chemicals, dyes, and fragrances.

Yes, our face towels are hypoallergenic and dermatologist-tested, making them suitable for even the most sensitive skin types.

Our face towels are made from natural cotton fibers, which are biodegradable under the right conditions. However, our current packaging is not biodegradable, but it is recyclable.

Absolutely! Our face towels are perfect for removing makeup, even waterproof mascara and long-wear foundation. The soft cotton fibers gently lift away makeup and impurities without tugging or irritating your skin.

While our face towels are durable, we recommend using each one only once to maintain optimal hygiene and prevent the spread of bacteria.

You can purchase our face towels directly from our website or through our Amazon or TikTok Shop.

Ordering & Shipping

You can easily place an order on our website by adding the desired products to your cart and proceeding to checkout. We accept various payment methods for your convenience.

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery.

We want you to be completely satisfied with your purchase. If you're not happy for any reason, you can return your unused product within [number] days of receiving it for a full refund. Please see our [Return Policy page] for more details.

Shipping times vary depending on your location and the shipping method you choose. You can find estimated delivery times on our [Shipping Information page].

We apologize for any inconvenience. Please contact our customer service team immediately at [email addressor phone number], and we will gladly assist you with a replacement or refund.

If your order has not yet shipped, you may be able to change or cancel it. Please contact our customer service team as soon as possible, and we will do our best to accommodate your request.

Yes, we offer international shipping to selected countries. Shipping costs and delivery times vary by location.

Yes, we offer discounts for bulk orders. Please contact our sales team at Support@CasaOrigin.com for more information.

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